Virtual Secretarial Services

We can answer your calls as your own practice or as a member of Specialist Central

Redirect your telephone number, install your own telephone number or utilise our phone system

Utilise our patient management system or we can log in to your cloud based system or remote in to your server based system

  • Call overflow
  • Ultimate in customer service
  • Medical reception and appointment management
  • Professional face front for your business
  • Patient care and customer service a priority
  • Telephone queries
  • Active appointment management ensuring continuity of patient treatment and management
  • Patients booked from waiting list
  • Theatre list booking and preparation
  • Surgical and Assist billing
  • Physician billing
  • Debt collection
  • Mail and email coordination
  • Typing & transcription.   Clinical and medico-legal.
  • Encrypted documentation return
  • Confidential waste destroyed professionally
  • Secretaries work in house and at home on our secure server
  • All staff are fully insured, have police clearance certificates and are referenced checked
  • Full data and back up protection

Private Practice – can be a costly and time intensive process.  We can provide a full virtually integrated managed, staffed practice for you, all you need to do is take care of your patients and have a venue to provide face to face consultations for you and your patients.  We will take care of the rest.

Staff – For those of you who have work overload or have a staff member on sick or holiday leave – allow us to take your calls and manage your appointment diary during these times. All our staff are fully experienced medical secretaries with police clearance certificates. Our secretaries have many years behind them of taking care of providers and patients.  They are all pro-active, efficient, pay attention to detail and most of all are passionate about patient care.  WorkCover, Insurance, Training, Payroll and HR is all taken care of by us.  As we are the employer, there are no staff hassles for you.

IT – We have our own secure server and VOIP telecommunications system for full flexibility and to give you assurance of security and confidentiality.  Utilising our IT systems saves you time and money.

Dictation and Transcription – All file types. Upload your dictation files for our staff to transcribe for you.  All files are uploaded via our secure website.  You have your personal log on account. All dictation can be accessed and downloaded to your system, securely, with the assurance of full confidentiality.  No need to worry about encryption and emails.